Delivery
Delivery Costs & Times
England, Scotland & Wales:. Note: We do not currently deliver to Northern Ireland, Channel Islands, or British Overseas Territories. When ordering frames, your shipment will consist of multiple heavy boxes. We hand these over to the courier together,
How do I track my order?
Tracking is currently only available on request if your order hasn't arrived after the 10 business days estimated delivery time.
Can I choose a delivery day/time?
Customers will be contacted to arrange a delivery date. Important: If the recipient is not home or there is no safe place to leave the goods on the agreed date, a re-delivery fee of £35 may be charged.
Do you ship internationally?
At this time, we offer shipping to Australia, USA and Great Britain only.
How many boxes will I receive and how big are they?
Your new Growplay Monkey Bars will arrive in a convenient flat-packed format, comprising several boxes (generally 6+). The largest of these boxes has been thoughtfully designed to be easily manageable, with maximum dimensions of just 120cm L x 20cm W
Can you hold my order or delay delivery?
We understand that sometimes circumstances might make it more convenient to delay the delivery. However, due to our streamlined processing and commitment to prompt dispatch times, we're currently unable to hold orders or schedule delayed deliveries.
Can I pick up my order?
Sorry, but we don’t offer a pick-up option. All orders are dispatched from our warehouses and delivered to your door.